ISSN 1524-1904 Modern analysis of customer satisfaction surveys: comparison of models and integrated analysis (pages 465–475) Ron S. Kenett and Silvia Salini Article first published online: 20 SEP 2011 | DOI: 10.1002/asmb.927 Discussion papers Discussion of ‘Modern analysis of customer satisfaction surveys: comparison of models and integrated analysis’ by Kennett and Salini (pages 476–480) Chris..